MAP5608 Personal injury strategic claims management

In this course you will gain an advanced understanding of different claims management strategies and techniques available to improve personal injury insurance schemes. The unit is designed to equip you with the core strategic and business planning skills to effectively manage scheme outcomes and costs, as well as develop knowledge and skills in the management of personal injury claims.

Throughout the course of this unit, a number of topics relating to strategic claims management will be covered:

1. Strategy versus operation
2. Measuring performance
3. Best practice strategies
4. Information and technology
5. Achieving outcomes
6. Culture and people management
7. Stakeholder involvement
8. Injury and dispute resolution
9. Emerging trends and industry challenges

A key activity in this course is the 3 day “Residential intensive” teaching period. Held after 5 weeks of online learning, the residential intensive provides students with the opportunity to foster new professional networks with students, course presenters and other industry experts in an environment that fosters critical thought and robust discussion. Students work together in teams to design their claims management strategy to suit a particular context, and are provided the opportunity to present their strategy to a panel of industry experts. The residential intensive may be delivered in an online format, however students will get the most benefit out of attending in person.