IDN2102 Service design studio
Faculty of Art, Design and Architecture
IDN2102 Service design studio is a level 2, 6-credit-point, undergraduate unit from the Faculty of Art, Design and Architecture, offered in 2025 in Semester 1 and Semester 2 at Caulfield. It has no prerequisites.
- Credit points
- 6
- Offered in 2025
- Semester 1, Semester 2
- Caulfield
- Assessment
- No exam
- 2 tasks
The 2027 handbook has no page for IDN2102. This is its 2025 entry, the latest one.
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Requisites
Before IDN2102
Corequisites
Pass these before, or take them in the same semester.
After IDN2102
No unit lists IDN2102 as a prerequisite in the 2025 handbook.
Enrolment rules
You must have completed at least 48 credit points.
Overview
This unit introduces human-centred design methodologies to help you understand, visualise, and design services and systems. Service designers play a pivotal role in driving innovation in today’s complex, interconnected world. Grounded in the fourth order of design (Buchanan, 1992) - which emphasises creating environments and systems that support all other forms of design - this unit explores methods to navigate and shape intricate, often intangible, services and systems.
Key tools such as system maps, service blueprints, and customer journey maps will enable you to map, communicate, and refine ideas effectively. Through an interdisciplinary approach, you will combine field-based research, co-creation techniques, and participant engagement to evaluate impact and foster social and service innovation. Projects will cover a range of impact areas, resulting in the design of meaningful experiences, artefacts, and environments within broader systems.
Offerings in 2025
| Teaching period | Campus | Mode |
|---|---|---|
| First semester | Caulfield | On campus |
| Second semester | Caulfield | On campus |
Assessment
- Project 1Project40%
- Project 2Project60%
Learning outcomes
When you finish this unit, you should be able to:
- 1
Recognise, analyse and apply the elements and principles of service design;
- 2
Understand the nature of the service design process and apply methodical steps in your own projects;
- 3
Understand core concepts of manipulating the diverse creative elements of object / graphics / media and space to convey shared meanings;
- 4
Understand and communicate a range of techniques to exemplify service system design outcomes.
Workload and teaching
- Studio activities36 hours
- Teaching approachPeer assisted learning
- Teaching approachResearch activities
- Teaching approachRole play
- Teaching approachProblem-based learning
- Teaching approachOnline learning
12 hours per week including 3 contact hours plus 9 hours of independent study.
Service Design Studio is taught through active engagement with project work. There are two projects across the semester. The first is a pre-set topic through which students are led through the service design process with support from class discussion and on-line materials (Moodle). The second project, remains structured with supervision from the studio lecturer, but is to a topic of the your choosing. In essence the unit will expose you to:
Seminar discussion
Online learning
Peer assisted learning
Research activities
Problem-based learning
Studio teaching
With the potential for:
Role Play
Simulation
Workshops
Contacts
- Chief Examiners
- Professor Daphne Flynn
- Unit Coordinators
- Professor Daphne Flynn
Common questions
What are the prerequisites for IDN2102?
None, but you must take OHS1000 before or alongside it.
When is IDN2102 offered?
In 2025, IDN2102 runs in Semester 1 and Semester 2 at Caulfield.
Does IDN2102 have an exam?
No. IDN2102 has 2 assessment tasks and no exam.