MGF5690 Services and operations management
Faculty of Business and Economics
MGF5690 Services and operations management is a level 5, 6-credit-point, postgraduate unit from the Faculty of Business and Economics, offered in 2026 in Winter and Semester 2 at Caulfield. It has no prerequisites and unlocks 1 unit.
- Credit points
- 6
- Offered in 2026
- Winter, Semester 2
- Caulfield
- Assessment
- No exam
- 1 task
- Workload
- 144 hours
- per semester
This is the 2026 handbook entry. See the 2027 entry.
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Requisites
Before MGF5690
No prerequisites or corequisites.
After MGF5690
1 unit list MGF5690 as a prerequisite or corequisite.
Overview
This unit is an introduction to services and operations management concepts. The unit introduces operations management concepts in delivering value to customers, within and across organisations. Furthermore, the unit introduces and investigates service management in a variety of industry contexts, including discretionary and non-discretionary services. The services and operations concepts are synthesised through applied assessment.
Offerings in 2026
| Teaching period | Campus | Mode |
|---|---|---|
| Winter semester | Caulfield | On campus, block |
| Second semester | Caulfield | Flexible |
Assessment
- Written100%
Assessment details may change. Please refer to the assessment information in Moodle closer to the start of the teaching period.
Learning outcomes
When you finish this unit, you should be able to:
- 1
define and distinguish between services and operations management principles and practices
- 2
outline and apply operations management concepts in delivering value to customers
- 3
apply and analyse discretionary and non-discretionary service management concepts
- 4
synthesise services and operations management concepts
- 5
demonstrate knowledge or skills for crafting sustainable futures for people, organisations, communities, and/or the environment.
Workload and teaching
- Tutorials27 hours
- Tutorials24 hours
- Teaching approachCase-based teaching
- Teaching approachProblem-based learning
Minimum total expected workload to achieve the learning outcomes for this unit is 144 hours per semester typically comprising a mixture of scheduled learning activities and independent study. Independent study may include associated readings, assessment and preparation for scheduled activities. You are expected to complete all pre-class activities prior to your scheduled class, and post-class activities should be completed after your scheduled class. Learning activities may include a combination of teacher directed, peer directed and online engagement activities.
This unit includes case-based teaching, where you apply your knowledge and engage in analytical and reflective thinking to solve complex contextual scenarios. Activities are often designed so that there is not one clear answer, but you need to work together to examine, analyse and make decisions to resolve the situation.
This unit includes problem-based learning approaches, where you engage in research, integrate theory and practice and apply knowledge and skills to develop viable solutions in response to a problem or set of problems.
Learning resources
Required resources
Sloan Management Review
Journal of Supply Chain Management
International Journal of Operations and Production Management
Journal of Operations Management
Decision Sciences Journal
California Management Review
Production and Operations Management
Academy of Management Review/Journal
International Journal of Production Research
Journal of Retailing
Harvard Business Review
Journal of Service Research
Where it fits
MGF5690 is part of 2 areas of study in the 2026 handbook.
Contacts
- Chief Examiners
- Professor Dayna Simpson
Common questions
What are the prerequisites for MGF5690?
MGF5690 has no prerequisites.
What can I take after MGF5690?
MGF5690 is a prerequisite or corequisite for 1 unit, including ETF5650.
When is MGF5690 offered?
In 2026, MGF5690 runs in Winter and Semester 2 at Caulfield.
How much work is MGF5690?
The handbook expects about 144 hours of study across the semester. No students have rated its difficulty yet.
Does MGF5690 have an exam?
No. MGF5690 has 1 assessment task and no exam.
Which majors and minors include MGF5690?
MGF5690 is part of Contemporary management and Supply chain management.